– vacancy available in Centurion
REQUIREMENTS:
· Must be computer literate (Excel, Outlook, Word)
· Gr.12
· 1-year management experience
· 1-year experience as a manager in a Control room/call centre environment compulsory
· Security grade A
· Psira registered
· Valid driver’s licence
· Fluent in English and Afrikaans
· Willing to work overtime
· Must reside in Centurion area
· Must have reliable transport
· Knowledge of Listener software compulsory
COMPETENCIES (SKILLS, KNOWLEDGE, AND BEHAVIOURAL ATTRIBUTES):
1. Good interpersonal and relationship management skills
2. Well-developed value system specifically as it refers to ethics, integrity, trust, and confidentiality
3. Good and clear communication skills
4. Ability to prioritize work and urgent matters
5. Ability to function independently and to take responsibility and initiative
6. Extensive knowledge of Excel, Outlook and Word.
7. Must be able to work under pressure
8. Must have good problem-solving skills
9. Punctual
10. Disciplined
11. Patience
12. Attentiveness
13. Assertiveness
14. Sound leadership skills with the capability to motivate and develop staff
15. Planning and Organizing
16. Attention to detail
17. Team Player willing to go the extra mile when needed
DUTIES:
· Effectively manage all equipment in the control room
· Effectively manage control room personnel
· Effectively handle client complaints
· Administration for example leave forms, rosters, etc.
· Assist with training of control room personnel
· Assist with the recruitment of control room personnel
Interested candidates whose credentials match the requirements can send their CV’s
We reserve the right not to make an appointment for any advertised position.